Company Awards
Celebrates an organization that is intelligently leveraging digital and social media platforms to attract, engage and serve customers in a way that has positively impacted service time, service standard and overall customer experience.
Awards an organization that has innovated a new product/service/process to enhance the customer experience & make the customer journey seamless direct impact on business results.
Recognises an organization that has implemented an innovative and compelling strategy to create holistic engagement with employees leading to quantifiable improvement in the employee experience leading to better employee retention, enhanced employee satisfaction and stronger brand endorsement by employees.
Felicitates an organization that has successfully applied end-to-end Customer focussed 360 degrees technology as part of an overall strategy to deliver customer experience and has been able to create a sustainable competitive business advantage owing to its superior implementation of technology.
Awards an organization that has successfully utilised Mobile and Apps to ensure better convenience, faster service, effective user interface and on-the-go solutions for their customer.
Recognises a customer interacting team or department that has demonstrated the intent, strategy, policies and actions to deliver customer happiness with a direct impact on the team's performance.
Felicitates CX expert trainers who have helped companies in exponentially improving their CX processes and outcomes with measurable business impact.
Awarded to an organisation that has shown agility in adapting to newer, innovative ways to continue serving their customer needs, especially in the constrained times of pandemic crisis. This award recognises the organisation that has demonstrated resilience and managed survival in tough times while continuing to show empathy to the unique needs of the customers.
Awards a team that has demonstrated passion, focus and unwavering commitment to customer happiness and made a tangible impact on the delivery of customer experience in the organization.