Awarded to a retail organization that puts their customers first, and at the core of the business, to provide a positive experience and to maintain long-term relationships.
Recognises an organization that is creative, responsive to changing needs, and adaptable to evolving market trends to match customer expectations and deliver a great customer experience.
Acknowledging an organization that takes care of the wellness and wellbeing of the residents to maintain harmony, peace, and happiness within the residential community. This is also an organization that does timely repairs, renovation, etc., for existing and past customers.
Recognises an organization that is creative, responsive to changing needs, and adaptable to evolving market trends to match customer expectations and deliver a great customer experience.
Awarded to a hospital that delivers a truly patient-centric approach. Providing outstanding care and empathy, in their support and using their people and technologies to deliver transparent and affordable healthcare.
Awarded to a clinic that delivers a truly patient-centric approach. Providing outstanding care and empathy, in their support and using their people and technologies to deliver transparent and affordable healthcare.
Recognises a school that delivers exceptional education and pupil development through a curriculum to enhance and stimulate skills and life-learning. A school that is able to create an integrated community, with a shared vision, and very effective communication with parents, teachers, pupils, and other stakeholders.
Awarded to an organization that shows continual improvement in providing guests and employees the best possible experience. An organisation that demonstrates how it places comfort, hospitality, safety, impeccable service, and employee welfare at the center of everything it does.
Recognises an organization that had innovated and executed platforms/ products or services that enable their customers to deliver faster, better, more seamless customer experience.
Celebrates an organization that has effectively leveraged digital and social media platforms to attract, engage, serve, and retain customers through a simple, engaging, and enhanced customer experience.
Recognises an organization that has innovated a new product/service/process to significantly enhance the relationship it has with its customers. Driving simple, engaging, seamless experiences, profitably.
Felicitates an organization that has successfully applied end-to-end Customer focussed 360 degrees technology as part of an overall strategy to deliver customer experience and has been able to create a sustainable competitive business advantage owing to its superior implementation of technology.
Recognises the organisation that has transformed the delivery of exceptional customer experience through the training, development and ongoing competence of its employees.
Awarded to an organisation that has shown the agility to adapt to new, innovative ways to better deliver to their customers rapidly changing needs, especially, in the constrained times of pandemic crisis. This award recognises demonstrated resilience and the perseverance to change while continuing to show care and empathy to the unique needs of all its stakeholders.
Awarded to an organization that has demonstrated exceptional care to ensure employee happiness & engagement. An organization that has introduced initiatives to ensure its employees are its greatest promoters.
Awarded to an organization that effectively 'listens to the customer', gathers feedback across multiple touchpoints and channels and can demonstrate the power of actioning insights. This is an organization that continually improves the delivery of its customer service and has enhanced its brand perception through proactive, prompt & responsive action to feedback.
Recognises a company that has made full use of digital tools to transform traditional processes into digital ones to deliver seamless, easy, and integrated experiences to drive customer happiness.
Recognises a team that has demonstrated the collective power of committed, focussed, innovative and dedicated energy to rapidly solve a complex customer issue.
Recognises an organization that has implemented a loyalty and rewards that genuinely adds value to its customers, is easy to understand and avail of and in the process creates exceptional customer delight.
Recognises a professional with 5-8 years of experience who has been an instrumental part of the team/ organization in rolling impactful Customer Happiness initiatives. This professional has been able to create a meaningful impact to the customer as well as other stakeholders.
Awarded to a leader with 10+ years of experience who has driven transformational change to adapt to customer needs and deliver Customer Happiness. This individual has created massive cultural and thinking shifts within the organization to stay constantly relevant to its stakeholders.
Celebrates an organization that is intelligently leveraging digital and social media platforms to attract, engage and serve customers in a way that has positively impacted service time, service standard and overall customer experience.
Awards an organization that has innovated a new product/service/process to enhance the customer experience & make the customer journey seamless direct impact on business results.
Recognises an organization that has implemented an innovative and compelling strategy to create holistic engagement with employees leading to quantifiable improvement in the employee experience leading to better employee retention, enhanced employee satisfaction and stronger brand endorsement by employees.
Felicitates an organization that has successfully applied end-to-end Customer focussed 360 degrees technology as part of an overall strategy to deliver customer experience and has been able to create a sustainable competitive business advantage owing to its superior implementation of technology.
Awards an organization that has successfully utilised Mobile and Apps to ensure better convenience, faster service, effective user interface and on-the-go solutions for their customer.
Recognises a customer interacting team or department that has demonstrated the intent, strategy, policies and actions to deliver customer happiness with a direct impact on the team's performance.
Awarded to an organisation that has shown agility in adapting to newer, innovative ways to continue serving their customer needs, especially in the constrained times of pandemic crisis. This award recognises the organisation that has demonstrated resilience and managed survival in tough times while continuing to show empathy to the unique needs of the customers.
Awards a team that has demonstrated passion, focus and unwavering commitment to customer happiness and made a tangible impact on the delivery of customer experience in the organization.
Recognises an individual who is in a leadership position with over 10 years of experience and has implemented initiatives that have positively impacted the customer experience, customer loyalty and overall customer perception of the brand. This is an individual who inspires peers and juniors to adopt higher self- standards of customer service so they can deliver impeccable experience to the end user each time, every time.
Recognises an individual who is in a leadership position with over 10 years of experience and has implemented initiatives that have positively impacted the customer experience, customer loyalty and overall customer perception of the brand. This is an individual who inspires peers and juniors to adopt higher self- standards of customer service so they can deliver impeccable experience to the end user each time, every time.
*Please note that awards categories are subject to change. Kindly check again for a final list when nominations open for 2021.
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