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CHSA | Awards Categories

Company Awards

Felicitates a Contact Centre where innovate methods and ideas have been implemented to provide timely, accurate and empathetic support to customers resulting in quantifiable business performance.
Celebrates an organization which is intelligently leveraging digital and social media platforms to attract, engage and serve customers in a way that has positively impacted service time, service standard and overall customer experience
Recognises an organization that has implemented lucrative and impactful Loyalty & Rewards program that has led to increased customer stickiness, increased usage of product/service by customers and an overall increase in customer happiness.
Awards an organization that has innovated a new product/service/process to enhance the customer experience & make the customer journey seamless direct impact on business results.
Recognises an organization that has implemented an innovative and compelling strategy to create holistic engagement with employees leading to quantifiable improvement in the employee experience leading to better employee retention, enhanced employee satisfaction and stronger brand endorsement by employees.
Felicitates an organization that has successfully applied end-to-end Customer forcussed 360 degrees technology as part of an overall strategy to deliver customer experience and has been able to create a sustainable competitive business advantage owing to its superior implementation of technology.
Awards an organization that has successfully utilised Mobile and Apps to ensure better convenience, faster service, effective user interface and on-the-go solutions for their customer.
Recognises a customer interacting team or department that has demonstrated the intent, strategy, policies and actions to deliver customer happiness with a direct impact on the team's performance.
Recognises an organization that has a robust program to retain its present customers with a tangible impact on repeat and referral business.
Felicitates CX expert trainers who have helped companies in exponentially improving their CX processes and outcomes with measurable business impact.
Awarded to an organisation that has shown agility in adapting to newer, innovative ways to continue serving their customer needs, especially in the constrained times of pandemic crisis. This award recognises the organisation that has demonstrated resilience and managed survival in tough times while continuing to show empathy to the unique needs of the customers.
Conferred upon an organisation that has shown intent, strategy and execution to address the needs of customers from all backgrounds and abilities. This is an organisation that is sensitive to the unique demands of customers who represent diverse geographies, gender identities, physical capabilities, age groups, and religious beliefs. This award is also to celebrate companies that have implemented strong measures to ensure that their employee demographic is representative of the diverse groups that reside in the UAE and have created a culture where everyone feels welcome and valued.
Recognises an organisation or an institution that has implemented initiatives to serve the community during tough pandemic times. Whether it was through donations or committing a part of sales for a cause or launching programs to address the needs of a specific group (women, senior citizens, etc), this award is to recognise initiatives that helped in delivering comfort and care during strained times.
Awards a team that has demonstrated passion, focus and unwavering commitment to customer happiness and made a tangible impact on the delivery of customer expereince in the organization.

Individual Awards

Recognises an individual who is in a leadership position with over 10 years of experience and has implemented initiatives that have positively impacted the customer experience, customer loyalty and overall customer perception of the brand. This is an individual who inspires peers and juniors to adopt higher self- standards of customer service so they can deliver impeccable experience to the end user each time, every time.
Recognises an individual who is in a leadership position with over 10 years of experience and has implemented initiatives that have positively impacted the customer experience, customer loyalty and overall customer perception of the brand. This is an individual who inspires peers and juniors to adopt higher self- standards of customer service so they can deliver impeccable experience to the end user each time, every time.


*Please note that awards categories are subject to change. Kindly check again for a final list when nominations open for 2021.

Nominate in multiple categories to increase your chances of winning by 73%