CHSA | Awards Nominate


Share your story and grab the limelight

Process Nominate Now Award Categories

Key Dates

Online Submission Deadline

15th May 2019

Announcement of Finalists

1st Sept 2019

Presentations to Jury

1st-2nd Oct 2019

Winner Announcement

24th Oct 2019

Stages to your Success

Reasons to Nominate

Skyrocket Brand Credibility by 80%
Leverage Massive Marketing
Interact with top Happiness Experience (HX) experts from 3 continents

Winning an award enhances employee morale, increases brand credibility and positively impacts investor confidence. Avail these benefits by participating in Middle East's landmark Customer Happiness Awards!

CHSA 2018 Highlights


Coveted Winners


Competing Categories


Glamorous Celebration

Will you be the one holding the coveted Customer Happiness Award trophy this year?

Jury Members

Mahmoud Al Burai Dubai Land Department, Government of Dubai
With being the CEO of Dubai Real Estate Institute (DREI) and the Vice President of International Real Estate Federation, FIABCI, UK, Mahmoud Al Burai is a force to reckon with. He sits on the board of International Real Estate Society (IRES) and is the FIABCI representative at the United Nations Economic Commission for West Asia (UNESCWA). Along with these commitments he also represents UNGC in MENA region and advises World Economic Forum on housing policies. Prior to his position in DREI, Mahmoud worked for 3 years as Senior Director of Real Estate Sector Development at Real Estate Regulatory Authority of Dubai. Mahmoud is an engineering graduate from the American University and has a Master’s in Real Estate from the National University of Singapore. He completed his MBA in Finance from his alma mater, the American University of Dubai in 2010. He is now pursuing his DBA at Grenoble Ecole de Management in France.
Jeevan J D'Mello President, Community Associations Institute - Middle East
With a wide-ranging international career in Architectural Design, Customer Experience, Community Management and International Relations spanning India, the Far East and the Middle East, Jeevan is a veteran in his field. In his 15-year long career with Emaar Properties, he has achieved huge milestones including the management of 5 master planned communities with a portfolio of over 35,000 units including Burj Khalifa. His certifications comprise a massive list of many firsts- first Certified Manager of Community Associations (CMCA) in 2008, first Association Management Specialist (AMS) certified by the US-based Community Association Institute for the region, first international Professional Community Association Managers (PCAM) in 2012 and the first international Large Scale Manager (LSM). In 2011 he received the Institute's 'Rising Star Award' and in 2014 the prestigious 'President's Award' in the USA. Jeevan recently completed serving a 6-year term on the US-based Community Managers International Certification Board but continues to sit on many committees. He now serves as the President of the Community Associations Institute - Middle East.
Joe Tawfik CEO, Kinetic Consulting Services, Author, World Authority on Branded Customer Experience
Joe Tawfik is an industry veteran with 25 years of experience of which he has spent the better part of 2 decades as the global CEO of business service companies across Australia, Asia Pacific, and the Middle East. Joe has led and expanded these companies using strategies that leverage innovation and customer experience excellence. Joe has provided consulting for a number of blue-chip clients, such as Vodafone, VIVA Telecom, Emaar Properties, Farah Experiences, Nissan Motors, ING, and Air France. Joe has authored a business bestseller titled Experience My Brand: How Successful Companies Develop Loyal Customers and Increase Profits. He also writes and consults on artificial intelligence and its benefits to corporate organizations. His consulting company, Kinetic Consulting Services, was selected in 2018 as a knowledge partner for the 2018 World Government Summit based in Dubai. The topic of the published paper was on how governments can benefit from automation and AI.
Craig Lee Customer Experience Transformist, Speaker, Advisor and Coach, Activate Experience
Craig Lee helps organisations improve business results by challenging the way they think, relate and emotionally engage with customers. He helps drive customer centricity and reshapes customer experiences across multiple touch points. He has a unique understanding of brands, customer needs and behaviours and what this means in the delivery of practical, deliberately designed and profitable customer experiences. Craig has worked on customer-centered change in the financial services, telecoms, luxury retail, technology, education, hospitality, healthcare and travel sectors. He advises and coaches globally on customer experience, employee engagement, integrated marketing and bringing brands to life. He is an international keynote speaker on Customer experience and business transformation. Craig is currently the Customer Experience Director at Activate Experience and more recently Craig held the position of Customer Experience and Brand at Emirates. He is also a co-founder of TribeCX. He holds an Industrial Psychology degree from the University of Stellenbosch, South Africa.
Olivier Harnisch CEO, Emaar Hospitality Group
An international hospitality management leader with over 30 years of experience, Olivier Harnisch is the CEO of Emaar Hospitality Group. He is responsible for the overall strategy of the company, with a focus on expansion in UAE as well as international markets including Egypt, Maldives, Bahrain, Turkey and Saudi Arabia. As the organization leader, he drives the culture of enhancing guest experiences and implementing new strategies that create long-term value for all stakeholders. Prior to Emaar, Olivier has led key leadership positions with international brands like the Carlson Rezidor Hotel Group and the Hilton Group. His international exposure in leadership roles across four continents has made him an expert in all aspects of the hospitality business. Olivier holds an MSc in Organisational Behaviour from the University of London, an MBA in International Finance from Heriot-Watt University in Edinburgh and a Degree in Hospitality Management from Berlin School of Hotel Administration. Having worked across the globe, Olivier is fluent in six languages.