CHSA | Awards Nominate


Process Award Categories Winners 2018

Key Dates

Online Submission Deadline

30th June 2019

Announcement of Finalists

1st Sept 2019

Presentations to Jury

1st-2nd Oct 2019

Winner Announcement

16th Oct 2019

Stages to your Success

Nominations are now closed

Award Categories

Reasons to Nominate

Skyrocket Brand Credibility by 80%
Leverage Massive Marketing
Interact with top Happiness Experience (HX) experts from 3 continents

Winning an award enhances employee morale, increases brand credibility and positively impacts investor confidence. Avail these benefits by participating in Middle East's landmark Customer Happiness Awards!

CHSA 2018 Highlights


Coveted Winners


Competing Categories


Glamorous Celebration

Will you be the one holding the coveted Customer Happiness Award trophy this year?

Jury Members

Debbie Stanford-Kristiansen CEO, NOVO Cinemas
As an accomplished leader with more than 25 years of experience in the entertainment, events and hospitality industries, Debbie is a CEO with an extensive understanding of public, government and private organizations. Since taking on the role of the CEO of NOVO Cinemas in 2013, Debbie has worked with her Executive team to bring Novo Cinemas to new heights, from a standard cinema experience to an innovative entertainment hub through strategic partnerships, technological advancements, new experience offerings and alternative content opportunities for consumers. Under Debbie’s guidance, further expansion throughout the GCC will see Novo Cinemas enter the newly opened Saudi Arabia cinema market. The impact of Debbie’s leadership is reflected in the multiple awards that have been conferred to her. In September 2018 Debbie was crowned ‘Female CEO Of The Year’ by CEO Middle East Magazine and named as one of the 12 Women of Substance 2018 by Khaleej Times. In 2019, she has been named one of the Top 30 most influential women in the Arab World By Arabian Business and #5 of Top 50 Women in Global Cinema by Celluloid Junkie, Box Office Magazine in collaboration with industry Trade body UNIC.
Jeevan J D'Mello Community Management Expert, Speaker, Author & Happiness Evangelist
With a wide-ranging international career in Architectural Design, Customer Experience, Community Management and International Relations spanning India, the Far East and the Middle East, Jeevan is a veteran in his field. In his 15-year long career with Emaar Properties, he has achieved huge milestones including the management of 5 master planned communities with a portfolio of over 35,000 units including Burj Khalifa. His certifications comprise a massive list of many firsts- first Certified Manager of Community Associations (CMCA) in 2008, first Association Management Specialist (AMS) certified by the US-based Community Association Institute for the region, first international Professional Community Association Managers (PCAM) in 2012 and the first international Large Scale Manager (LSM). In 2011 he received the Institute's 'Rising Star Award' and in 2014 the prestigious 'President's Award' in the USA. Jeevan recently completed serving a 6-year term on the US-based Community Managers International Certification Board but continues to sit on many committees. He now serves as the President of the Community Associations Institute - Middle East.
Joe Tawfik CEO, Kinetic Consulting Services, Author, World Authority on Branded Customer Experience
Joe Tawfik is an industry veteran with 25 years of experience of which he has spent the better part of 2 decades as the global CEO of business service companies across Australia, Asia Pacific, and the Middle East. Joe has led and expanded these companies using strategies that leverage innovation and customer experience excellence. Joe has provided consulting for a number of blue-chip clients, such as Vodafone, VIVA Telecom, Emaar Properties, Farah Experiences, Nissan Motors, ING, and Air France. Joe has authored a business bestseller titled Experience My Brand: How Successful Companies Develop Loyal Customers and Increase Profits. He also writes and consults on artificial intelligence and its benefits to corporate organizations. His consulting company, Kinetic Consulting Services, was selected in 2018 as a knowledge partner for the 2018 World Government Summit based in Dubai. The topic of the published paper was on how governments can benefit from automation and AI.
Craig Lee Customer Experience Transformist, Speaker, Advisor and Coach, Activate Experience
Craig Lee helps organisations improve business results by challenging the way they think, relate and emotionally engage with customers. He helps drive customer centricity and reshapes customer experiences across multiple touch points. He has a unique understanding of brands, customer needs and behaviours and what this means in the delivery of practical, deliberately designed and profitable customer experiences. Craig has worked on customer-centered change in the financial services, telecoms, luxury retail, technology, education, hospitality, healthcare and travel sectors. He advises and coaches globally on customer experience, employee engagement, integrated marketing and bringing brands to life. He is an international keynote speaker on Customer experience and business transformation. Craig is currently the Customer Experience Director at Activate Experience and more recently Craig held the position of Customer Experience and Brand at Emirates. He is also a co-founder of TribeCX. He holds an Industrial Psychology degree from the University of Stellenbosch, South Africa.
Olivier Harnisch CEO, Emaar Hospitality Group
An international hospitality management leader with over 30 years of experience, Olivier Harnisch is the CEO of Emaar Hospitality Group. He is responsible for the overall strategy of the company, with a focus on expansion in UAE as well as international markets including Egypt, Maldives, Bahrain, Turkey and Saudi Arabia. As the organization leader, he drives the culture of enhancing guest experiences and implementing new strategies that create long-term value for all stakeholders. Prior to Emaar, Olivier has led key leadership positions with international brands like the Carlson Rezidor Hotel Group and the Hilton Group. His international exposure in leadership roles across four continents has made him an expert in all aspects of the hospitality business. Olivier holds an MSc in Organisational Behaviour from the University of London, an MBA in International Finance from Heriot-Watt University in Edinburgh and a Degree in Hospitality Management from Berlin School of Hotel Administration. Having worked across the globe, Olivier is fluent in six languages.