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About CHSA'19

Customer Happiness Award 2019 is a cross-sector conference that will focus on the singular agenda of enabling organizations to define, learn & deliver customer happiness effectively, reliably and consistently. It will be 5 hours of cutting-edge content that will be delivered through a mix of keynotes, panel discussions, live polling and case studies. In addition to the power-packed conference agenda, CHS 2019 will host...

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why attend?

CHSA is an initiative to recognise & felicitate organistions that have successfully implemented superior customer service strategies & delivered customer happiness par excellence.

90% Delegates stated that they will attend CHSA next year

77% stated that they will strongly recommend the event to their peers and network

74% delegates believed that the content was groundbreaking and speaker line-up was exceptional

View Highlights

CUTTING EDGE KNOWLEDGE

Acquire actionable insights from a uniquely broad array of speakers & industry leaders

NETWORK

Make cross-sector connections & network with decision-makers of the biggest organizations in the UAE

BUSINESS GROWTH

Meet & greet potential clients, vendors, partners and employees in the perfect set-up

INTROSPECT

Analyse the customer-centricity of your organization & its preparedness for future business challenges

BENCHMARK

Discover your positioning in the competitive landscape & understand the policies, operations & results of the organisations

LEVERAGE

Acquire expert insights on leveraging social media and technology to create outstanding processes

Who Attended in 2018

CHSA is expected to attract over 300+ decision makers from companies in Dubai and the Middle East.

C-Suite, Founders, MD & Directors
Heads of Departments
Senior Managers & Vice Presidents
PR & Media
Others
CX Managers
C-Suite, Founders, MD & Directors
25%
Heads of Departments
20%
Senior Managers & Vice Presidents
30%
PR & Media
10%
Others
5%
CX Managers
10%
*Statistics based on CHSA 2018

Make cross-sector connections & network with decision-makers of the biggest organizations in the UAE

Hospitality
Automobile
Real Estate
Retail
Banking
Telecom
Medical
IT & Technology
Hospitality
12%
Automobile
9%
Real Estate
16%
Retail
17%
Banking
12%
Telecom
10%
Medical
13%
IT & Technology
11%
*Statistics based on CHSA 2018

SPONSORS 2019

Get recognized for your outstanding customer centricity at Customer Happiness Awards 2019

Past Speakers

Discover our hosts

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Emma Banks

Managing Director, JRG Dubai

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Olivier Harnisch

Chief Executive Officer, Emaar Hospitality Group

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Debbie Stanford-Kristiansen

CEO, NOVO Cinemas

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Nawfal Jabri

Director- Global Operations Support, Careem

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Farhan Syed

Partner, KPMG Lower Gulf

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Mohanad Alwadiya

CEO, Harbor Real Estate

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Jeevan J D'Mello

President, Community Associations Institute - Middle East

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Rajesh Krishnaswamy

CX Strategy Leader - ECEMEA, Oracle

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Craig Lee

Customer Experience Transformist, Speaker, Advisor and Coach, Activate Experience

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Joe Tawfik

CEO, Kinetic Consulting Services, Author, World Authority on Branded Customer Experience

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Alex Davies

Managing Director, Emrill Services LLC

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Raffaella Campagnoli

Managing Director, Accenture Strategy

Become a speaker

customer happiness summit 2019

Be a part of Middle East’s first ever Customer Happiness Summit and engage in thought-provoking conversations with business leaders and HX experts from Dubai and around the world.

Testimonials

I am delighted to be among the speakers of the first ever Customer Happiness Summit & Awards. It’s splendid to host such an event which is first of its kind across the globe in the city of Dubai. I think this summit has allowed me to interact and learn from other benchmark companies. It’s a golden opportunity for us to take our society to the next level of harmony and living in such a happy space.
Dr Mansoor Habib

Head of Happiness and Tolerance, du

It’s a great event and I personally quite enjoyed it. An event like this that talks about Customer Happiness was way overdue in UAE. Customer Happiness has become a topical issue for most of the organisations and governments. So kudos to the team to be able to pull together an event of this stature. I wish them all the best.
Farhan Syed

Partner, KPMG Lower Gulf

It was great to attend the Customer Happiness Summit & Awards. It’s fantastic to see so many people from so many different industries coming together to talk about one thing- The Customer.
Alex Davies

Managing Director, Emrill Services LLC

It’s been my real privilege to be a Jury member at the first Customer Happiness Summit & Awards. The companies that were nominated are demonstrating a real shift and an understanding of customer issues and change the way in which they do their business. It’s been a real privilege for me along with other Jury members to be able to view what’s on offer in the UAE, how much we have shifted in the last 3 years from being very transactional to starting to drive really meaningful relationships.
Craig Lee

Customer Experience Director, Activate Experience