About Customer Happiness Awards 2021

As an accomplished leader with more than 25 years of experience in the entertainment, events and hospitality industries, Debbie is a CEO with an extensive understanding of public, government and private organizations. Since taking on the role of the CEO of NOVO Cinemas in 2013, Debbie has worked with her Executive team to bring Novo Cinemas to new heights, from a standard cinema experience to an innovative entertainment hub through strategic partnerships, technological advancements, new experience offerings and alternative content opportunities for consumers. Under Debbie’s guidance, further expansion throughout the GCC will see Novo Cinemas enter the newly opened Saudi Arabia cinema market. The impact of Debbie’s leadership is reflected in the multiple awards that have been conferred to her. In September 2018 Debbie was crowned ‘Female CEO Of The Year’ by CEO Middle East Magazine and named as one of the 12 Women of Substance 2018 by Khaleej Times. In 2019, she has been named one of the Top 30 most influential women in the Arab World By Arabian Business and #5 of Top 50 Women in Global Cinema by Celluloid Junkie, Box Office Magazine in collaboration with industry Trade body UNIC.

Professionally trained as an Architect, Jeevan is the pioneer of the Community Management industry in the Middle East. He is popularly known as the ‘Father of Community Management in the Middle East’ and has managed some of the most iconic communities in the UAE and the tallest tower in the world, Burj Khalifa. He has served as the Chief Customer Officer for Emaar Properties PJSC looking after over 45,000 customers. A winner of multiple awards around the world, he recently won the prestigious ‘Customer Service Award’ for 2020 in Milan, Italy. He has been training and coaching top executives and professionals in several companies on every aspect of the customer journey. He is the co-author of several bestselling books, including ‘Happy Dubai’ which chronicles the lives of ordinary people in Dubai doing extraordinary things for the community and contributing to happiness! He is a sought-after speaker on the international circuit and serves on several international and local boards including the Rotary Club of Dubai which is focused on humanitarian services.

Based in Dubai, Dr. Louise combines the best of science and positive psychological practice towards the attainment of better life, academic and organizational outcomes. As a Canadian registered positive psychologist who develops, delivers and evaluates training and intervention programs, she also has several peer-reviewed publications, some of which have been featured in RAND Corporation and World Happiness Reports. Her research/work includes emotion detection and AI, positive design for architects, positive education programs for schools (and teachers), the development of character strengths for greater employment outcomes for youth, and the use of positive psychology interventions for greater subjective well-being in the workplace. Since 2015, Dr. Louise has been the Editor of the Middle East Journal of Positive Psychology. She is also the author of the first regional textbook in positive psychology and general psychology. For more, see www.happinessmatters.org

Hani is the CEO of Info Media Consultancy, a sought-after public speaker and entrepreneur with 22+ years of extensive experience with Business Operations, Strategy Development, CRM, Customer Experience Management, Customer Happiness, Sales, Marketing, Social / Digital Media Marketing and Team Management. He has worked in leadership positions in illustrious organizations like Aw Rostamani Holdings, Nakheel, Etisalat, and more. He is a dynamic and resilient expert with integrated business skills on building strong relationships at all levels of business, with diverse services & products towards attracting, retaining & delivering Customer Happiness.

Craig Lee helps organisations improve business results by challenging the way they think, relate and emotionally engage with customers. He helps drive customer centricity and reshapes customer experiences across multiple touch points. He has a unique understanding of brands, customer needs and behaviours and what this means in the delivery of practical, deliberately designed and profitable customer experiences. Craig has worked on customer-centered change in the financial services, telecoms, luxury retail, technology, education, hospitality, healthcare and travel sectors. He advises and coaches globally on customer experience, employee engagement, integrated marketing and bringing brands to life. He is an international keynote speaker on Customer experience and business transformation. Craig is currently the Customer Experience Director at Activate Experience and more recently Craig held the position of Customer Experience and Brand at Emirates. He is also a co-founder of TribeCX. He holds an Industrial Psychology degree from the University of Stellenbosch, South Africa.

Kristina is a multiple industry award-winner of accolades related to employee experience (eX). With over 14 years in the field of HR- employee engagement and internal communication, she is on a mission to create hope and positivity and to encourage happiness at the workplace and in people’s lives. She is an accomplished results-oriented, multilingual professional, who is highly regarded for driving employee engagement and happiness. Kristina also specializes in reducing employee turnover rates and identifying and capitalizing on key opportunities to drive positive organizational change. She is a dedicated leader with a proven history of developing and deploying impactful communications strategies directly aligned with business goals and objectives. Her passion lies in creating innovative rewards and recognition programs and social events. Kristina holds a Master of Science in Applied Positive Psychology and a Master of Business Administration in Telecommunications. She enjoys scuba diving, dragon boating, cycling, nature walks, reading, visiting art galleries/museums, and solving 'escape room' challenges.