About Customer Happiness Awards 2021

Launched in 2018, Customer Happiness Awards is an initiative to recognize the most effective customer happiness strategies at play in organizations that consistently deliver customer happiness! We pride ourselves on being an authentic platform that recognizes meritorious efforts, regardless of the company size. Usually comprising 25+ categories across three broad sections, the award categories are vetted and updated each year by the Advisory Council to ensure they are relevant and reflect the changing market landscape, both locally and globally.

In 2021, we bring a range of 28 categories across three sections that will allow companies to highlight the standard as well as special efforts they launched to stay connected with the customer, especially against the backdrop of the pandemic. We topline Jury Members who are trusted leaders and independent practitioners in the field of Customer Happiness. We intend to continue maintaining the highest standards of transparency and authenticity throughout the awards process, like every year. We do intend to host you to a glitzy and glamorous evening of celebrations, togetherness, and happiness at a physical event, health & safety standards willing.

We hope you participate, in multiple categories, and gain the recognition you deserve for continuing to spread customer happiness in one of the toughest years we’ve ever had!