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CHSA 2019 WAS A SMASHING SUCCESS

About CHSA'19

Customer Happiness Summit & Awards 2019 was a runaway success that saw participation from nearly 250 decision-makers at the conference. It was 10 hours of power-packed content that elaborated on the need to leverage data, technology, digital media, and employee resources to deliver unforgettable Customer Happiness. The Customer Happiness Awards was a celebratory affair where 36 companies emerged as winners across 19 different categories!

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why attend?

CHSA is an initiative to recognise & felicitate organistions that have successfully implemented superior customer service strategies & delivered customer happiness par excellence.

90% Delegates stated that they will attend CHSA next year

77% stated that they will strongly recommend the event to their peers and network

74% delegates believed that the content was groundbreaking and speaker line-up was exceptional

View Highlights

CUTTING EDGE KNOWLEDGE

Acquire actionable insights from a uniquely broad array of speakers & industry leaders

NETWORK

Make cross-sector connections & network with decision-makers of the biggest organizations in the UAE

BUSINESS GROWTH

Meet & greet potential clients, vendors, partners and employees in the perfect set-up

INTROSPECT

Analyse the customer-centricity of your organization & its preparedness for future business challenges

BENCHMARK

Discover your positioning in the competitive landscape & understand the policies, operations & results of the organisations

LEVERAGE

Acquire expert insights on leveraging social media and technology to create outstanding processes

Who Attended in 2019

CHSA is expected to attract over 300+ decision makers from companies in Dubai and the Middle East.

C-Suite, Founders, MD & Directors
CX Managers
Senior Managers & Vice Presidents
Heads of Departments
PR & Media
Others
C-Suite, Founders, MD & Directors
25%
CX Managers
10%
Senior Managers & Vice Presidents
30%
Heads of Departments
20%
PR & Media
10%
Others
5%
*Statistics based on CHSA 2018

Make cross-sector connections & network with decision-makers of the biggest organizations in the UAE

Hospitality
Automobile
Real Estate
Retail
Banking
Telecom
Medical
IT & Technology
Hospitality
12%
Automobile
9%
Real Estate
16%
Retail
17%
Banking
12%
Telecom
10%
Medical
13%
IT & Technology
11%
*Statistics based on CHSA 2018

STRATEGIC PARTNER 2019

Communications partner

Supporting partner

SPONSORS 2019

Speakers 2019

Discover our hosts

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Dr. Louise Lambert, Ph.D.

Editor, Professor, Happiness Expert

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Stuart Harrison

CEO, Emrill Services LLC

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Gareth Cummings

Quality Manager, Renault Middle East

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Pilar De Miguel Veira

Partner, Digital & Innovation - Digital Strategy, KPMG Lower Gulf Limited

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Dara Ibrahim-Zaaraoui

Retail Account Director, Microsoft

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Abdulla Almohaisin

Executive Director – Corporate Services, axs

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Hussein Dajani

GM- Digital & CX Transformation- Africa, ME, Turkey & India, Nissan Motor Corp

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Craig Lee

Customer Experience Transformist, Speaker, Advisor and Coach, Activate Experience

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Jeevan J D'Mello

Community Management Expert, Speaker, Author & Happiness Evangelist

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Joe Tawfik

CEO, Kinetic Consulting Services, Author, World Authority on Branded Customer Experience

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Kristina Vaneva

Director of Employee Marketing, Atlantis- The Palm Jumeirah

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Ryanne van der Eijk

CXO, Ras Al Khaimah Economic Zone

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Zhuldyz Koshpanova

Happiness & Mindfulness Ambassador, Happy Minds Life

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Jennifer Peltenburg

FM Director- UAE, Khansaheb Facilities Management

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Sarah Bacon

Co-Founder & CEO, We Share Property

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Hani Masgidi

CEO, Info Media Consultancy

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Lina Yahya

Head of Service Excellence, RAKBANK

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Faten ElAzhary

Head of Customer Care Department, BeamUAE, Majid Al Futtaim

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Meetha Castellino

Director of Strategy and Business Development ,Zenesis

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Andrew Burgess

CEO, UGC Factory

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Amit Malhotra

General Manager - Personal Banking Group, Commercial Bank of Dubai

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Ghanim Al Falasi

Senior Vice President of People Happiness and Innovation Corporate Services and Dubai Silicon Oasis Authority

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Debbie Stanford-Kristiansen

CEO, NOVO Cinemas

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Shyam Sunder

Former Head of Marketing, Centrepoint, Landmark Group

Testimonials

I am delighted to be among the speakers of the first ever Customer Happiness Summit & Awards. It’s splendid to host such an event which is first of its kind across the globe in the city of Dubai. I think this summit has allowed me to interact and learn from other benchmark companies. It’s a golden opportunity for us to take our society to the next level of harmony and living in such a happy space.
Dr Mansoor Habib

Head of Happiness and Tolerance, du

It’s a great event and I personally quite enjoyed it. An event like this that talks about Customer Happiness was way overdue in UAE. Customer Happiness has become a topical issue for most of the organisations and governments. So kudos to the team to be able to pull together an event of this stature. I wish them all the best.
Farhan Syed

Partner, KPMG Lower Gulf

It was great to attend the Customer Happiness Summit & Awards. It’s fantastic to see so many people from so many different industries coming together to talk about one thing- The Customer.
Alex Davies

Managing Director, Emrill Services LLC

It’s been my real privilege to be a Jury member at the first Customer Happiness Summit & Awards. The companies that were nominated are demonstrating a real shift and an understanding of customer issues and change the way in which they do their business. It’s been a real privilege for me along with other Jury members to be able to view what’s on offer in the UAE, how much we have shifted in the last 3 years from being very transactional to starting to drive really meaningful relationships.
Craig Lee

Customer Experience Director, Activate Experience