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Get Ready for Customer Happiness Summit & Awards 2020

Middle East’s pioneering conference on Customer Happiness

4th Nov, Dubai

Be a part of the most celebrated Customer Happiness Awards in the Middle East

Share your stories of customer centricity

4th Nov, Dubai

About CHSA

Launched in 2018, CHSA is an annual, cross-sector event that brings together CX experts, business leaders and happiness evangelists under one roof to discuss and debate all aspects of delivering Customer Happiness. In the last two years, CHSA has attracted thought-leading speakers from customer-centric organizations like Microsoft, KPMG, Careem, Oracle, Accenture Strategy, Nissan Motor Corp, RAKBANK, Majid Al Futtaim, Landmark Group and more.

The third edition of CHSA will be an unconventional, super-immersive and engaging day of radically themed sessions that will demand complete engagement from the attendees. In 2020, the awards platform is all set to soar in popularity with projected participation from nearly 150+ companies!

Customer Happiness Summit & Awards is conceptualised and organised by Plan3Media which is an international event management company that is known to create its own IP events that resonate deeply with a market need. In a brief span of 5 years, Plan3Media has successfully launched and scaled-up five unique business conferences in Dubai and in India. In addition to CHSA, Plan3Media is popular for Employee Happiness Awards, MEAMCON, International Real Estate Community Management Summit and Beyond Borders. You can learn more about this company by visiting www.plan3media.com

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Who will you meet at CHSA?

75% attendees at CHSA are decision-makers in their organizations

C-Suite, Founders, MD & Directors
CX Managers
Senior Managers & Vice Presidents
Heads of Departments
PR & Media
Others
C-Suite, Founders, MD & Directors
25%
CX Managers
10%
Senior Managers & Vice Presidents
30%
Heads of Departments
20%
PR & Media
10%
Others
5%
*Statistics based on CHSA 2019

8 buzzing sectors are adequately represented at CHSA

Hospitality
Automobile
Real Estate
Retail
Banking
Telecom
Medical
IT & Technology
Hospitality
12%
Automobile
9%
Real Estate
16%
Retail
17%
Banking
12%
Telecom
10%
Medical
13%
IT & Technology
11%
*Statistics based on CHSA 2019

Over 80+ customer-centric companies mark their presence at CHSA

Sponsors & Partners

CHSA Speakers

The speakers at CHSA 2019 sparked discussions, debates and a renewed excitement to deliver customer happiness with their thoughts, ideas, projections and success stories.

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Dr. Louise Lambert, Ph.D.

Editor, Professor, Happiness Expert

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Stuart Harrison

CEO, Emrill Services LLC

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Gareth Cummings

Quality Manager, Renault Middle East

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Pilar De Miguel Veira

Partner, Digital & Innovation - Digital Strategy, KPMG Lower Gulf Limited

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Dara Ibrahim-Zaaraoui

Retail Account Director, Microsoft

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Abdulla Almohaisin

Executive Director – Corporate Services, axs

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Hussein Dajani

GM- Digital & CX Transformation- Africa, ME, Turkey & India, Nissan Motor Corp

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Craig Lee

Customer Experience Transformist, Speaker, Advisor and Coach, Activate Experience

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Jeevan J D'Mello

Community Management Expert, Speaker, Author, International Speaker

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Joe Tawfik

CEO, Kinetic Consulting Services, Author, World Authority on Branded Customer Experience

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Kristina Vaneva

Director of Employee Marketing, Atlantis- The Palm Jumeirah

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Ryanne van der Eijk

CXO, Ras Al Khaimah Economic Zone

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Zhuldyz Koshpanova

Happiness & Mindfulness Ambassador, Happy Minds Life

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Jennifer Peltenburg

FM Director- UAE, Khansaheb Facilities Management

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Sarah Bacon

Co-Founder & CEO, We Share Property

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Hani Masgidi

CEO, Info Media Consultancy

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Lina Yahya

Head of Service Excellence, RAKBANK

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Faten ElAzhary

Head of Customer Care Department, BeamUAE, Majid Al Futtaim

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Meetha Castellino

Director of Strategy and Business Development ,Zenesis

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Andrew Burgess

CEO, UGC Factory

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Amit Malhotra

General Manager - Personal Banking Group, Commercial Bank of Dubai

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Ghanim Al Falasi

Senior Vice President of People Happiness and Innovation Corporate Services and Dubai Silicon Oasis Authority

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Debbie Stanford-Kristiansen

CEO, NOVO Cinemas

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Shyam Sunder

Former Head of Marketing, Centrepoint, Landmark Group

View 2019 Speakers

What CX Leaders are saying about CHSA

I feel excited to be part of CHSA with these industry leaders. The Customer and Customer Journey is the key to success for any company out there. CHSA actually gives you the ability to learn from like-minded people on their thoughts, their journeys, their new ideas and it's exciting to be part of such an environment
Dara Ibrahim-Zaaraoui

Retail Account Director, Microsoft

The experience with CHSA has been absolutely amazing. CHSA is giving practitioners, professionals and even clients the opportunity to share experiences, to share concerns, to share best practices. I will really encourage everyone in UAE who have anything to do with Customer Experience & Happiness to attend next year
Pilar De Miguel Veira

Partner, Digital & Innovation- Digital Strategy, KPMG Lower Gulf Limited

CHSA is a great event and I can feel so much passion among the audience and the business leaders I meet here. I believe that everybody who is in the Customer Experience or Customer Service or Customer Satisfaction space must attend an event like this. Because they will learn a lot of stuff, they will meet some really exciting people, they are going to feel the buzz, and in the end, they are going to feel happy.
Jeevan D'Mello

CEO, Zenesis Corp, Author, Happiness Evangelist

Great conference- I highly enjoyed being among the panelists. I definitely recommend that you join in the future. The learning you will get out of CHSA will be firsthand because you hear things from people coming from multinational organizations as well as local ones. You will get to understand things from different departments as well as different industries. It's quite interesting as you get to see things from completely different perspectives.
Hussein Dajani

GM- Digital & Customer Experience Transformation, Nissan Motor Corp