Customer Happiness is no more a competitive advantage. It has fast-emerged as an essential building block for creating a business that is relevant to its customers and thriving to its stakeholders. Customer Happiness Summit & Awards (CHSA) is an initiative to recognise the companies in the Gulf that have done an outstanding job of understanding their customer and delivering happiness to them, consistently and authentically.
Now in its 5th year, CHSA has become a force to reckon with. It is a platform wherein Jury members and nominees swear by the transparency and fairness of the assessment process. It is a well established fact that companies win at CHSA purely on merit, regardless of their scale, size, goodwill and brand name.
In 2022, we attracted 120+ companies from all over GCC countries of which 45 deserving finalists were shortlisted. After a rigorous assessment that spanned 6 months, the Winners and Runners-up across 18 categories were revealed and celebrated at an unforgettable Gala Awards Ceremony on 14th Oct at Taj Business Bay.
We are now gearing up for an exciting and bigger event in 2023. Stay tuned.
A seat at the Customer Happiness Awards Jury table is strictly by invitation. We invest time each year in creating a vetted list of recommendations of professionals who are subject matter experts and enjoy indisputable authority on their topics of expertise. It is our endeavour to choose independent practitioners (to the largest extent possible) to avoid any conflict of interest.
With 100+ mentions and engagement crossing 10,000 impressions, CHSA created a buzz on social media. The best part? All of these mentions came from participants, speakers, winners and Jury!