CHSA | Awards Nominate

Welcome to the most prestigious awards for
Customer Happiness in the UAE

Nominations for Customer Happiness Awards 2021 are now open!

About Customer Happiness Awards 2021

Launched in 2018, Customer Happiness Awards is an initiative to recognize the most effective customer happiness strategies at play in organizations that consistently deliver customer happiness! We pride ourselves on being an authentic platform that recognizes meritorious efforts, regardless of the company size. Usually comprising 25+ categories across three broad sections, the award categories are vetted and updated each year by the Advisory Council to ensure they are relevant and reflect the changing market landscape, both locally and globally.

In 2021, we bring a range of 28 categories across three sections that will allow companies to highlight the standard as well as special efforts they launched to stay connected with the customer, especially against the backdrop of the pandemic. We topline Jury Members who are trusted leaders and independent practitioners in the field of Customer Happiness. We intend to continue maintaining the highest standards of transparency and authenticity throughout the awards process, like every year. We do intend to host you to a glitzy and glamorous evening of celebrations, togetherness, and happiness at a physical event, health & safety standards willing.

We hope you participate, in multiple categories, and gain the recognition you deserve for continuing to spread customer happiness in one of the toughest years we’ve ever had!

Nominate Now

How do you participate in CHA 2021?


Participate in Customer Happiness Awards 2021 that have a history of authenticity and credibility

Our Process

Key Dates At A Glance

Register Your Interest

5th August 2021

Submission Of Written Nomination Form

12th August 2021

Announcement of Finalists

25th Aug 2021

Presentations of Finalists

27th Sep & 28th Sep 2021

Announcement of Winners

21st Oct 2021

Why Nominate ?

Reasons to Nominate

Skyrocket Brand Credibility by 80%
Leverage Massive Marketing
Interact with top Happiness Experience (HX) experts from 3 continents

Winning an award enhances employee morale, increases brand credibility and positively impacts investor confidence. Avail these benefits by participating in Middle East's landmark Customer Happiness Awards!

Past Awards Highlights

Awards Highlights

Presentation Highlights

Jury Speaks

Meet the companies and inspiring individuals
who have won at Customer Happiness Awards in the last few years

Meet The Jury

A seat at the Customer Happiness Awards Jury table is strictly by invitation only. The Advisory Council invests time each year in creating a vetted list of recommendations of professionals who are subject matter experts and enjoy indisputable authority on their topics of expertise. It is our endeavour to choose independent practitioners to avoid any conflict of interest

Dr. Debbie Stanford-Kristiansen CEO, NOVO Cinemas
As an accomplished leader with more than 25 years of experience in the entertainment, events and hospitality industries, Debbie is a CEO with an extensive understanding of public, government and private organizations. Since taking on the role of the CEO of NOVO Cinemas in 2013, Debbie has worked with her Executive team to bring Novo Cinemas to new heights, from a standard cinema experience to an innovative entertainment hub through strategic partnerships, technological advancements, new experience offerings and alternative content opportunities for consumers. Under Debbie’s guidance, further expansion throughout the GCC will see Novo Cinemas enter the newly opened Saudi Arabia cinema market. The impact of Debbie’s leadership is reflected in the multiple awards that have been conferred to her. In September 2018 Debbie was crowned ‘Female CEO Of The Year’ by CEO Middle East Magazine and named as one of the 12 Women of Substance 2018 by Khaleej Times. In 2019, she has been named one of the Top 30 most influential women in the Arab World By Arabian Business and #5 of Top 50 Women in Global Cinema by Celluloid Junkie, Box Office Magazine in collaboration with industry Trade body UNIC.
Jeevan D’Mello CEO, Zenesis Corp
Professionally trained as an Architect, Jeevan is the pioneer of the Community Management industry in the Middle East. He is popularly known as the ‘Father of Community Management in the Middle East’ and has managed some of the most iconic communities in the UAE and the tallest tower in the world, Burj Khalifa. He has served as the Chief Customer Officer for Emaar Properties PJSC looking after over 45,000 customers. A winner of multiple awards around the world, he recently won the prestigious ‘Customer Service Award’ for 2020 in Milan, Italy. He has been training and coaching top executives and professionals in several companies on every aspect of the customer journey. He is the co-author of several bestselling books, including ‘Happy Dubai’ which chronicles the lives of ordinary people in Dubai doing extraordinary things for the community and contributing to happiness! He is a sought-after speaker on the international circuit and serves on several international and local boards including the Rotary Club of Dubai which is focused on humanitarian services.
Dr. Louise Lambert Head of Happiness Research and Policy Design, HappinessMatters.org
Based in Dubai, Dr. Louise combines the best of science and positive psychological practice towards the attainment of better life, academic and organizational outcomes. As a Canadian registered positive psychologist who develops, delivers and evaluates training and intervention programs, she also has several peer-reviewed publications, some of which have been featured in RAND Corporation and World Happiness Reports. Her research/work includes emotion detection and AI, positive design for architects, positive education programs for schools (and teachers), the development of character strengths for greater employment outcomes for youth, and the use of positive psychology interventions for greater subjective well-being in the workplace. Since 2015, Dr. Louise has been the Editor of the Middle East Journal of Positive Psychology. She is also the author of the first regional textbook in positive psychology and general psychology. For more, see www.happinessmatters.org
Hani Masgidi CEO, Info Media Consultant LLC
Hani is the CEO of Info Media Consultancy, a sought-after public speaker and entrepreneur with 22+ years of extensive experience with Business Operations, Strategy Development, CRM, Customer Experience Management, Customer Happiness, Sales, Marketing, Social / Digital Media Marketing and Team Management. He has worked in leadership positions in illustrious organizations like Aw Rostamani Holdings, Nakheel, Etisalat, and more. He is a dynamic and resilient expert with integrated business skills on building strong relationships at all levels of business, with diverse services & products towards attracting, retaining & delivering Customer Happiness.