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CHSA | Agenda

*All timings are Gulf Standard Time (GST)

TIME TOPIC
2:00 to 2:10 Welcome Address
Opening Remarks

Jatin Deepchandani
CEO,Plan3Media Event Management
Declaration of Winners for 'Implementation of Digital & Social Media for Customer Experience'
Declaration of Winners for 'Best Customer Experience Training Program'
2:10 to 2:40 Case Study: Happiness Lessons from CHSA top Scorer
2:40 to 2:50 Declaration of Winners for 'Best Employee Engagemenet Initiative'
Declaration of Winners for 'CH In Times of Crisis’
2:50 to 3:20 Case Study: Happiness Lesson from CHSA Top Scorer
3:20 to 3:30 Declaration of Winners for 'Best Customer Happiness centre'
Declaration of Winners for 'Best Implementation of Mobile & Apps to Enhance Customer Happiness'
3:30 to 4:15 Panel: How are dynamic, forward-thinking businesses using customer and employee experiences to have a Competitive edge?

Stuart Harrison
(CEO, Emrill Services)

Faten ElAzhary
(Group Head- Customer Support, Kamal Osman Jamjoom)

Jeevan D’Mello
(CEO, Zenesis Group)

Craig Lee (Moderator)
(Strategy & Transformation Director, Customer Experience Group)

4:15 to 4:30 Declaration of Winners for 'CH Team of the Year'
Declaration of Winners for 'Most Innovative Customer Happiness Initiative'
Special Message from the Jury
Declaration of Winners for 'Best Implementation of Technology to Enhance Customer Happiness'
Vote of Thanks